Privacy Policy

This Privacy Policy explains how Coolio Studio collects, uses and protects information when you use coolio.studio, create an account, make a purchase or contact us.

1. Information We Collect

We may collect information such as:

• name;
• email address;
• account details;
• billing-related information;
• purchase and order history;
• selected licenses;
• download activity;
• customer support communications;
• device, browser and technical information;
• website usage and analytics information.

2. Payment Information

Payments are processed by Paddle.

Coolio Studio does not need to directly store your full payment card details. Paddle processes transaction and payment information as Merchant of Record and payment provider.

We may receive transaction information from Paddle, such as customer details, purchased products, payment status, transaction identifiers and refund information.

3. How We Use Information

We use personal information to:

• create and manage user accounts;
• process and identify purchases;
• provide access to purchased downloads;
• provide customer support;
• prevent fraud and abuse;
• maintain website security;
• improve our products and services;
• comply with legal obligations;
• communicate important service or account information.

Marketing communications are sent only where permitted, and you may unsubscribe where applicable.

4. Cookies and Analytics

Coolio Studio may use cookies and similar technologies for essential website functionality, authentication, preferences, security and analytics.

Where legally required, non-essential cookies will be used only with appropriate consent.

5. Service Providers

We may use trusted service providers to operate Coolio Studio, including hosting, cloud infrastructure, analytics, email and payment services.

These providers may process information only as necessary to provide their services and according to applicable data protection requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account management, purchase records, legal obligations, fraud prevention and dispute resolution.

Transaction and accounting records may need to be retained for legally required periods.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse or disclosure.

No internet-based system can be guaranteed to be completely secure.

8. Your Rights

Depending on your location, you may have rights relating to your personal information, including rights to access, correct, delete, restrict or object to certain processing, and in some circumstances request data portability.

You may contact us to exercise applicable rights.

9. International Processing

Our service providers may process information in countries other than your country of residence.

Where required, appropriate safeguards are used for international transfers of personal information.

10. Children's Privacy

Coolio Studio is not intended for children who are not legally able to enter into online purchase agreements in their jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version and update date will be published on this page.

12. Contact

For privacy questions or requests, please contact us through the contact information provided on coolio.studio.