Refund Policy

Coolio Studio sells digital products that are delivered electronically after purchase.

Because digital files can generally be accessed or downloaded immediately, refunds are handled differently from physical goods.

1. General Policy

Purchases of digital products are generally final once the product has been successfully delivered or made available for download, except where a refund is required by applicable law or where one of the situations below applies.

2. When We May Provide a Refund

A refund may be considered where:

• you were charged more than once for the same purchase;
• the purchased file is materially defective or corrupted;
• the delivered product is materially different from its description;
• a technical issue prevents access to the purchased product and we are unable to resolve it within a reasonable time;
• a refund is otherwise required by applicable consumer law.

For digital content sold to consumers in the EU, withdrawal rights can be affected once immediate digital delivery begins, where the legally required consent and acknowledgement have been obtained. Statutory remedies for defective or non-conforming digital content still apply.

3. Change of Mind

Because digital products can be immediately copied and retained after download, we generally do not offer refunds solely because:

• you changed your mind;
• you no longer need the product;
• you purchased the wrong license or product without reviewing the product information;
• the product is incompatible with software or hardware where compatibility was clearly stated before purchase.

This does not affect any mandatory consumer rights that apply to you.

4. Refund Requests

If you believe you qualify for a refund, contact us with:

• your purchase email;
• order or transaction information;
• the product purchased;
• a short explanation of the issue.

We may ask for additional information to investigate the request.

5. Paddle

Payments and eligible refunds are processed through Paddle, our Merchant of Record.

Approved refunds are generally returned to the original payment method. Processing times may depend on Paddle, the payment method and your financial institution.

6. Access After Refund

Where a purchase is refunded or cancelled, Coolio Studio may remove access to the related download and license.

You must stop using the refunded digital product where required by the applicable license or law.

7. Chargebacks

If you believe there is a problem with a purchase, we encourage you to contact us first so we can try to resolve the issue.

8. Contact

For refund questions, please contact us through the contact information provided on coolio.studio.